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FREQUENTLY ASKED QUESTIONS

WHAT TOURS DO YOU OFFER?

As we are brand new and still pilot phase, we are only advertising 1 tour at this time.  We do have extensive knowledge of the city however so if there is a specific tour you have in mind...we would love to research that for you.

 

ARE YOU STILL ABLE TO OPERATE DURING THE COVID-19 PANDEMIC?

Yes.  Outdoor activity is allowed just now. We monitor the changing regulations and adjust accordingly.  Our latest guidance and regulations are always listed on this link here.

 

WHAT IF IT IS RAINING OR BAD WEATHER?

Safety is our number one priority. If raining, we still ride - please wear appropriate clothing. If heavy, torrential rain / wind / sleet etc and it poses a danger, then we shall postpone the tour. If you cannot make the new date, a full refund will be given, but please be aware that rainfall is a common occurrence in Scotland and we do ride in the rain.

If weather changes for the worst during the ride, I may make the call to shorten the ride to return for safety reasons.

 

CAN I USE MY OWN BIKES?

Yes, you can use your own bikes. However please ensure they are in good working order and you have prepared prior to our tour, eg, tyres pumped up, chain lubricated etc.  If you are bringing an E-bike, please make sure your battery is charged and all necessary checks are done prior to our tour.

 

WHAT IS YOUR CANCELLATION POLICY?

For cancellations due to health reasons, we will at our discretion, offer a full refund.

In some circumstances, we may need to cancel, amend the timings or location of the ride without notice in circumstances beyond our control.  When the ride is cancelled or amended by us, then we will provide customers with either a full refund or transfer their booking to a different date.

WHAT SHOULD I DO BEFORE MY TOUR?

Read the guidance notes on on pre tour information (link here).

All guests will need to sign a waiver and listen to the pre tour briefing before departure .

WHAT IF I AM RUNNING LATE?

Please aim to arrive 15 minutes early to avoid this.  We aim for all our tours to leave exactly at the scheduled time so if you are late, you may miss the tour.  If there are some legitimate reasons for being late then Gallus Pedals may be able to accommodate you on a different day, we would not however offer a refund or reduced fee.

IS THE RIDE SAFE?

We have planned our routes with safety as the top priority. We will however sometimes cycle on roads with traffic and occasionally cycle through areas with lots of pedestrians.  Customers must adhere to all instructions provided during the safety briefing and follow specific instructions given by the guide at all times during the ride. Ultimately, all customers are responsible for their own safety and we will not be liable for any injuries caused to the customer during the tour, on or off the bicycle. All customers must exercise due care and diligence when cycling. By agreeing to go on the tour, customers accept there is an element of risk involved and we recommend customers have their own insurance in place.

LIABILITY

You understand that participating on a cycle ride may involve risks and that you are undertaking a cycling trip with inherent dangers. You accept these risks and you will not hold ‘us' responsible for any liabilities connected to these risks. You understand that cycling helmets are available and highly recommended to be worn and securely fastened. We are not liable for any claims above the individual cost of the tour.

 

DATA PROTECTION AND PRIVACY

We will collect name, address, phone number, emergency contact phone number, date of birth, height, any medical conditions that we should be aware of and payment details for our payment platform. We collect this information for payment for the tour and information relating to the size of bicycle needed. We will not sell this information on. We will keep this information for no more than 7 years and photos will be used for marketing purposes only.

 

YOUR RIGHTS

You have the right to request to see information that we hold, to change that information and to withdraw details. If you would like to remove your details from our database, please email us